Title: Website Guy Order Messaging for WooCommerce Author: gwame Published: ജൂൺ 27, 2026 Last modified: ജൂൺ 27, 2026 --- Search plugins ![](https://s.w.org/plugins/geopattern-icon/websiteguy-order-messaging.svg) # Website Guy Order Messaging for WooCommerce By [gwame](https://profiles.wordpress.org/gwame/) [Download](https://downloads.wordpress.org/plugin/websiteguy-order-messaging.0.2.1.zip) * [Details](https://ml.wordpress.org/plugins/websiteguy-order-messaging/#description) * [Reviews](https://ml.wordpress.org/plugins/websiteguy-order-messaging/#reviews) * [Installation](https://ml.wordpress.org/plugins/websiteguy-order-messaging/#installation) * [Development](https://ml.wordpress.org/plugins/websiteguy-order-messaging/#developers) [Support](https://wordpress.org/support/plugin/websiteguy-order-messaging/) ## Description Order Messaging for WooCommerce by Website Guy gives your customers a simple way to contact you about a specific order, while keeping every conversation organised inside WooCommerce. Customers can start a conversation directly from **My Account Orders**, while staff reply from the WooCommerce order screen. Every message stays attached to the order, making it easy to track delivery questions, order changes and post-purchase support. Instead of juggling emails, support tickets and phone calls, all communication remains linked to the order it relates to. Notification emails simply alert customers that there’s a new message and direct them back to their account to continue the conversation, ensuring everything stays organised in one place. This plugin is ideal for stores that want a lightweight alternative to a full helpdesk for order-related customer support. It solves a common problem without introducing another platform for your staff or customers to learn. Built from real-world experience managing a busy retail and ecommerce operation, this plugin focuses on solving genuine day-to-day pain points with a clean, familiar WooCommerce experience. ### Why you’ll love it * Keep every customer conversation attached to the correct WooCommerce order. * Reduce support emails and avoid losing important information across inboxes. * Give customers an easy way to request help directly from their order history. * Let staff reply without leaving the WooCommerce order screen. * No separate helpdesk or complicated ticketing platform required. * Lightweight, familiar and easy to configure in just a few minutes. ### Features * Add a “Message” button to eligible customer orders. * Order-specific conversation threads for logged-in customers. * Reply directly from the WooCommerce order edit screen. * Automatic email notifications for customers and staff. * Configurable notification sender name and email address. * Optional support links in WooCommerce customer emails. * Optional support links on WP Overnight PDF invoices. * Settings page for notification, email and support link options. * Uses WooCommerce customer-visible order notes for maximum compatibility. * Lightweight and easy to configure. ### Usage **Customers** 1. Log in and open **My Account Orders**. 2. Click **Message** beside an order. 3. View previous messages and send new ones. **Staff** 1. Go to **WooCommerce Orders**. 2. Open the relevant order. 3. Reply using the **Order Messaging** panel. **Optional support links** 1. Go to **WooCommerce Order Messaging**. 2. Enable or disable support links in customer emails and PDF invoices. 3. Customise the support heading and link text if required. ## Installation 1. Upload the plugin ZIP via **Plugins Add New Upload Plugin**, or copy the plugin folder into `/wp-content/plugins/`. 2. Activate the plugin. 3. Go to **WooCommerce Order Messaging** to configure your settings. 4. If the customer messaging page does not open correctly, visit **Settings Permalinks** and click **Save Changes** once. Messaging will automatically become available for eligible logged-in customer orders. ## FAQ ### Does this work for guest orders? No. This version is designed for logged-in customers using the WooCommerce My Account area. ### Does it replace WooCommerce order notes? No. Messages are stored using WooCommerce customer-visible order notes, providing excellent compatibility while presenting them in a cleaner conversation interface. ### Can staff reply from the order screen? Yes. A dedicated Order Messaging panel is added to the WooCommerce order edit screen. ### Can I notify multiple staff email addresses? Yes. Simply enter multiple email addresses, separated by commas, in the plugin settings. ### Can customers reply directly to notification emails? No. Notification emails direct customers back to their account so the full conversation remains attached to the order. ### Can I customise the sender email address? Yes. You can configure both the sender name and sender email address. Using an email address from your own domain (for example, [support@yourstore.com](https://ml.wordpress.org/plugins/websiteguy-order-messaging/support@yourstore.com?output_format=md)) is recommended. ### Does the PDF invoice support link require another plugin? Yes. This feature integrates with **PDF Invoices & Packing Slips for WooCommerce** by WP Overnight. ## Reviews ഈ പ്ലഗിന് റിവ്യൂകൾ ഒന്നുമില്ല. ## Contributors & Developers “Website Guy Order Messaging for WooCommerce” is open source software. The following people have contributed to this plugin. Contributors * [ Website Guy ](https://profiles.wordpress.org/gwame/) [Translate “Website Guy Order Messaging for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/websiteguy-order-messaging) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/websiteguy-order-messaging/), check out the [SVN repository](https://plugins.svn.wordpress.org/websiteguy-order-messaging/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/websiteguy-order-messaging/) by [RSS](https://plugins.trac.wordpress.org/log/websiteguy-order-messaging/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 0.2.1 * Added WordPress tested-up-to metadata for WordPress 7.0 compatibility. * Updated stable tag for the compatibility release. #### 0.2.0 * Renamed plugin to Website Guy Order Messaging for WooCommerce. * Updated text domain to websiteguy-order-messaging. * Added optional support links to WooCommerce customer emails. * Added optional support links to WP Overnight PDF invoices. * Added settings to customise support links. * Added WooCommerce plugin dependency header. #### 0.1.1 * Added configurable notification sender name and email address. * Improved email headers and reply handling. * Clarified notification-only email behaviour. #### 0.1.0 * Initial release. ## Meta * Version **0.2.1** * Last updated **5 ദിവസങ്ങൾ ago** * Active installations **Fewer than 10** * വേർഡ്പ്രസ്സ് പതിപ്പ് ** 6.0 അല്ലെങ്കില്‍ അതിലും ഉയര്‍ന്നത് ** * Tested up to **7.0** * PHP പതിപ്പ് ** 7.4 അല്ലെങ്കില്‍ അതിലും ഉയര്‍ന്നത് ** * Language * [English (US)](https://wordpress.org/plugins/websiteguy-order-messaging/) * Tags * [customer support](https://ml.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://ml.wordpress.org/plugins/tags/helpdesk/) [support tickets](https://ml.wordpress.org/plugins/tags/support-tickets/)[woocommerce](https://ml.wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://ml.wordpress.org/plugins/websiteguy-order-messaging/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/websiteguy-order-messaging/reviews/) ## Contributors * [ Website Guy ](https://profiles.wordpress.org/gwame/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/websiteguy-order-messaging/)